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Crime Update Friday 3rd February 2017 - Ascot

Alert message sent 03/02/2017 15:30:00

Information sent on behalf of Thames Valley Police

This message is dated Friday 3rd February 2017 for Ascot.
FIRST – It appears some of you are having problems with the formatting of the messages, which read right across the page rather than within the standard window.  I have asked VisaV, who wrote the software for Alert, to look into why this is happening.  I have the message sent to myself at my police inbox – to make sure they go and there, they look fine.  Just to reassure those with a problem, we are looking for a solution.
These are taking a new turn and are being more threatening !
I have had this in from Maria:
Good morning Jeff,
I took a call today from an Asian girl called ‘Lisa’, introducing herself as being from the IT Support at Windows. She asked to speak to the owner of the computer, as there was a serious error.  Their records show that for a couple of months now, some people had been using our computer, for illegal activities.
I told her that my husband was not available, as he was sick in bed, but she said that this was urgent, so she had to speak to him.  When I said no, she said "Listen, this is serious, so put him on the phone to me" I was incensed and told her not to speak to me in this manner, that her call was an invasion of my privacy, I knew what they were up to and please remove me from their records.
Her response to that, was no, they would not remove me from their records and will call me, again and again!! I said fine, I would report her to the police, which she didn't seem to care about, so I cut her off.
Do these people ever give up ?  Hopefully there are no vulnerable people still out there, who would fall for this scam and divulge their details and that one day, these people will be stopped. Whoever employs these people and trains them to behave is such an aggressive and pushy manner needs to be penalised, and heavily.
Please let people know the Windows are definitely out there again.
Kind regards
Unfortunately you have to imagine how much money they are making and then decide, whether we can stop them doing it.
I was doing a talk this morning to a group of elderly residents with RBWM Community Wardens Lorraine Rellis and Clive Dent, who have a specific responsibility for those who are ‘Vulnerable’.  I was going through scams and came to the ‘Windows’ scam.  One of the ladies there admitted that she had fallen for it, the day before.  She was perfectly intelligent, compos mentis and said she felt she knew it was a scam, but the woman, was so convincing and threatened that if this work was not done, she would block the computer and turn off Windows, making the computer useless.
She then agreed to give them access, despite her reservations and used her credit card, to pay a lifetime bill for £167.99.
RBWM Community Warden Clive Dent went with her to her flat, where her computer had been left on, to change all her passwords, cancel her cards and apply for new ones.  She felt more relieved then and the bank confirmed, nothing had been taken from her account.
She uses her computer for emails, online purchases and online banking, so she was really at risk.
We still need to spread the message as far and wide as we can, as this danger is still out there – every day and people are being bamboozled by the threats.
Neighbourhood Page:
For your Neighbourhood Page - CLICK HERE
1/2 – 2/2  Wednesday 5 p.m. / Thursday 7 a.m.  Onslow Road.  Property being renovated broken into.  Rear door forced and the property searched – 2 wheelbarrows and a Makita circuit breaker stolen.
2/2 – 3/2  Thursday 8 p.m. / Friday 9.30 a.m.  Broomhall Lane.  Car driver’s window smashed.  Valuable golf equipment stolen.
1/2 - 2/2  Wednesday 3 p.m. / Thursday 10 a.m.  Birkendale Court, Cardwell Crescent.  Garage break.  Door with 2 new bolts forced open and garage searched.  Not yet known if anything taken.
2/2 – 3/2  Thursday 10 p.m. / Friday 6 a.m.  Winkfield Road.  CARS ENTERED BY UNKNOWN MEANS and searched.  WALLET stolen from the glovebox and a LAPTOP from the back seat.
Neighbourhood Page:
For your Neighbourhood Page - CLICK HERE
FIRST, some advice Honor, at Trading Standards about protecting your telephone number and stopping it from getting onto sales/marketing/’suckers lists’.
When filling out any forms which require a telephone number (but for no apparently necessary reason), then instead of filling out your own telephone number, enter 0333 88 88 88 88 (3x3s and 8x8s).
This will direct them to a recorded message, advising them to contact you by email only.  Further information can be found on
Kind regards
NEXT from Linda
Hi Jeff,
I have received a text from ‘Her Majesty’s Passport Office’ saying that my new passport will take 3 – 6 weeks !
I have not applied for a new passport, as my current passport is current.  Is this a new scam ?
I have not heard about this before.  You know it is not genuine, as it is not  you, that has asked for the new passport !
I have to say, I would contact the Passport Office, using a correct and verified telephone number, to check this out.  It may be someone, pretending to be you, claiming - they / you – have lost your passport and asking for a new one.  If they have, the next time you travel, there could be a problem if your current passport, has been cancelled.  If it is – you won’t know anything about it, as you didn’t make the claim, but could be stopped at an airport !
NEXT a scam to Parish Churches in Cornwall – our members are all over the UK – if you are a member of a local faith group – can you make them aware ?
Hi jeff,
It looks as though our colleagues at the local Parish Church down here in Cornwwall, have today been targeted by people intent on fraudulently obtaining money from them.
The individuals operating the scam, have done a lot of research.  They found out the name of the local vicar and sent an email that purports to be from him, to his finance officer, by name !  It asked her to make a payment of more than £12,000 to a named company.
Fortunately, she immediately saw through it as the amount was substantial.
They wanted to make other Parishes aware of this and to be on their guard.
 Although the email said it came from the local vicar, if you hovered your mouse over it, you could see that it actually came from:
The email gave the company name for the payment along with a sort code and bank account.  The scam email asked the finance officer to email back immediately the transaction had gone through !
As soon as that email was received the money would have been transferred out of that account immediately and lost !
Please spread this message as widely as you can.
Thanks Jeremy – Job done.
Relating to this is a message from Nick:
I thought you might be interested in a scam operating in Berkshire hitting youth clubs and football clubs . The club my daughter plays for had an email which looked genuine from the FA saying that they had an outstanding bill to pay . When the club transferred the money into this bogus account their own account was hacked for £5000.
The FA have never sent any reminder out and never will by email only letter .
Please pass this onto your youth and football clubs in the area .
NEXT from Susan – the Microsoft / BT Windows Scam still going strong – and see the intro to this message.
Hello Jeffrey
I have now had 3 calls, purporting to come from Microsoft, telling me there is something wrong with my computer.
I have politely refused to have anything to do with them and put the phone down.  I am sure that Microsoft would not phone me, would you agree?
I do not bank but have recently become acting treasurer for a local organisation and so need to access their bank accounts.  However I do not do any transfers, all is done with cheques.
Best wishes

Many thanks Susan – this is of course a scam.  Microsoft or BT have no access whatsoever to your computer to know whether or not you run a Microsoft Product or have an Imac running Apple software.  They don’t even know if you have a computer unless you tell them !
Hence the advice:
Whatever you do, never allow anyone to ‘proxy’ your system to run a diagnostic.  If they ask you to type something in and press run, you are handing over the entire access and contents of your computer to them.  If Like Susan you do online banking – even if you write cheques – they can copy all the bank details and then do online transactions……and transfers !
NEXT another scam Email from the Passport Office as I mentioned earlier this week – this time from Lin:
The actual wording of a Passport Office email is:-
"Her Majesty's Passport Office:
We've received your passport application. You should get your new passport within 3 weeks (6 weeks if it's your first passport). We never ask you to send personal or financial information by text."
I received this text on 10 January 2017. It was the first of 3 emails that I received from the Passport Office, to let me know ‘the progress’ of my application.
I filled out my passport application form by hand and took it to the Post Office for checking and then sent it off by registered post.
The passport office staff either have to manually transcribe the phone number into the system, in order to send the text, and they may have made a typo mistake. Or - the form may be automatically transcribed into the passport office system.  If the phone number had not been written clearly into the original form, the wrong number would be entered into the system.
Either way, this would be a perfectly innocent mistake and that is why you have probably not heard of this being a scam.
The phone number is not mandatory, so surely a scammer would not enter a phone number in the first place to get a fake passport, as they would not want to alert anyone, to the fact that they are trying to get a passport under false pretences.  
The recipient of this text, could quite rightly contact the Passport Office, and probably wait for a very long time to get through.  Or they could just ignore the text. 
kind regards,
Eyes and Ears..........and Brain.
Message sent by
Jeffrey Pick (Police, NHW & Community Msg Co-ordinator, Windsor & Maidenhead LPA)

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